Return policy

By using Toolsdeutsche’s return and refund services, you agree to the following terms. These terms provide clarity regarding our return and exchange for customers in the United States.

30-day return policy

Toolsdeutsche offers a 30-day return window from the day your order is delivered. To qualify, initiate a return request within 30 days of receiving your item.

Return conditions

To be eligible for a return, items must meet the following criteria:

• Be unused and new.
• Include the original tags.
• To be returned in the original packaging.

Please note: Items showing signs of wear, damage or missing parts that are not due to our error cannot be returned.

Furthermore, returns made more than 30 days after delivery cannot be accepted.

Returns Procedure

To initiate a return, please contact us at [email protected] or +39-353-376-5671. We will send you a return form and instructions on how and where to send your package.

Returned items will not be accepted without first requesting them.

How can customers return your products?

Customers who wish to return their products may send them by post. Returns cannot be made in stores or kiosks.

Damages and problems:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and correct the problem.

How do customers receive the return label?

• For returns (including right of withdrawal): contact us so we can send you the return form by email. All you need to do is download and print the label. Please note that shipping costs are the responsibility of the customer.
• For defective products: contact us so we can email you the label. Simply download and print the label.

Under what conditions will you receive the product back?

We accept returns of unused products, in their original condition and in their original packaging.

What is the restocking fee?

There is no restocking fee.

How much do customers have to pay for return shipping?

For defective products, we will cover these costs for you. However, if you are returning for other reasons, such as a withdrawal, you will have to pay the actual return costs.

Return address

Via Giovanni Prati, 89, 20092 Cinisello Balsamo MI, Italy

Exchanges

We will only replace damaged, incorrect, incorrectly sized or defective products. If you would like to exchange an item, please contact us at [email protected] or +39-353-376-5671.

The fastest way to ensure you get what you want is to return the item you own and, once the return is approved, purchase the new item separately.

Refund Policy

We will notify you once we have received and inspected your return and let you know if your refund has been approved. You will receive an automatic refund to your original payment method within 7-10 business days.

We cannot refund shipping charges. Please note that it may take some time for your bank or credit card company to process and post your refund.

CONTRACT INFORMATION

Company Name  : Toolsdeutsche

Address : Via Giovanni Prati, 89, 20092 Cinisello Balsamo MI, Italy

Contact us  :

 +39-353-376-5671
 [email protected]

Opening hours  :

Monday – Friday : 09:00 – 21:00
Saturday – Sunday  : closed